Our Authenticity 

Q: Are your candles vegan and animal cruelty free?

A. Yes! All of our candles contain no harsh chemicals, are cruelty free and vegan.

Q: What wax do you use?
A. Pure Ambiance Co. uses an all-natural soy wax. 

Orders & Shipping

Q: How long will my order take?
A. All orders take up to two business days to process and be packaged. We offer different calculated shipping methods from 2-3 business days.

Q: What are the shipping options? Where do you ship?
A. We use UPS for shipping, in the US only. Shipping options are UPS Ground and UPS 2-Day Shipping.


Q: Can I place a custom order?
A. Yes! Send us an email to get in contact for a custom order, depending on the size of order, vessels and scents chosen...the waiting period may vary.
Please allow at least 3 weeks in advance for custom orders to be completed due to the fact that everything is handmade.


Q: Can I send as a gift?
A. Yes! The best gift to someone you care for is a candle. We'd love to ship and create a nice handwritten note.
Just select the gift option at checkout and type in the note you would like to leave. 


Q: Do you offer wholesale?
A. For further information, please email us at support@pureambaince.co.


Q: Can I cancel or change my order?
A. You can change or cancel your order within 12 hours of placing the order.



Returns & Other Questions

Q: Can I return my candle? Or an exchange?

A. All sales are final and we do not provide exchanges. Please contact us for any questions or concerns at support@pureambiance.co. 

We will be happy to accommodate you!

Q: What if a scent or candle I want is sold out?

A. Let us know through email what scent you'd like and we'll try our best to accommodate you, before we restock through the site.